Refund policy
Return Window & Conditions
- 3 days or 72 hours from delivery for exchanges or store credit
- Product must be unused, unwashed, with tags, and in original packaging
Refunds (Only in Rare Cases)
Refunds are generally not offered, except for:
- Faulty or damaged items
- Items significantly not as described
Exchanges & Store Credit
- Exchange for another item of equal or greater value
- If the new item has a higher price, the customer pays the difference
- If the new item has a lower price, the difference will be issued as store credit or a gift voucher
Hygiene & Final-Sale Items
- Undergarments, hijabs, and scarves are final sale and cannot be returned
- Such items will be clearly marked in the product listing
Shipping Costs
- Customer pays return shipping using a tracked shipping service
- Original shipping charges are non-refundable, including free-shipping promotions
How to Return or Exchange
- Contact support with your order number and reason for return
- Support will issue a Return Authorization (RA)
- Customer must ship the item within 3 days after receiving the RA
Processing Timeline
- Processing upon receipt may take up to 7 days
- Store credit or exchange will be processed within 2 business days
Non-compliance Clause
Items that do not meet the return conditions (worn items, missing tags, makeup marks, or damage) will be returned to the sender and no credit will be issued.